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Contact us: 0191 340 6161 sales@hivisheroes.co.uk

Samples

Sample garments:

When ordering online we understand it can often be difficult in making sure that a garment is the correct size and colour for your requirements, for this reason we recommend that you refer to the manufacturer images and  size guide and pay close attention to the measurements as sizes/colours tend to differ from brand to brand. Because of this samples can be ordered prior to you placing your full order.

To order a sample of any garment get in touch with us today, we do request that all samples are paid for, we will charge the standard rate for one garment and if the item is suitable we will agree to reimburse you the cost of this item and will take this cost off the value of your first order.

All sample garments require payment up front prior to the item being dispatched, this cost can be used against a future order or alternatively can be refunded if you find the garments aren't suitable.  Once you have purchased a sample from us, you can either return it to us for a full refund (as long as it’s within 14 days from the point of purchase) another option we allow is returning the garment to us for personalisation, meaning the sample can be used as part of a larger order).

To order samples or for further information simply contact us on 0191 340 6161 or email us on sales@hivisheroes.co.uk.

 

Sample Test Stitch:

When it comes to purchasing personalised garments we understand that it is important to make sure you’re completely happy with the quality of the personalised logo before any production takes place. For this reason we can provide a test stitch of your logo should you want to see a true reflection of the logo produced on a garment.  The only stipulation here is that we need to charge a one off £10 digitalisation fee to get your logo professionally drawn up and digitialised - this can then be used on your order in future should you choose to go ahead. ( Please note text logos are drawn up free of charge as they don't need to digitalised).

There are several reasons to order a sample before you commit to an order:

  • 1. To make sure the garment sizing is accurate for you and your workforce.  
  • 2. To make sure the colour of the garment meets your expectations and matches your brand identity.
  • 3. To ensure the garments are comfortable to wear and the fabric texture is as you expected - take into account garment quality / durability and seasonality.

 

Please note that if a garment is printed or embroidered with your logo and you then find the size or colour isn’t to your liking, this garment cannot be returned for a refund.