Our current returns policy is that we will accept any unwanted plain garment back within 14-days of purchase. Unfortunately, returns will not be accepted on personalised garments (this also includes those items which are among the pre-printed design range as although the template is pre-printed they are made to order and customised at the point of purchase). We recommend all customers refer to size guides to make sure you are ordering the correct size where possible. Garment customisation work will not begin until designs have been received from the customer or a mock-up design has been signed off via email.
Please note that returns will only be accepted on items that are returned in their original, unworn condition, complete with tags & labels attached. All returned items must be in a resalable condition. If this is adhered to we will issue a refund for your item(s) upon receipt, with no handling or admin charges applied on top. Goods returned that show signs of wear, dirt or without all relevant tags and packaging cannot be refunded.
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.
At present, we cannot refund your original postage costs or any return costs for sending goods back.
We will issue you a refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.
To arrange a return please contact our customer service team for more details. - Please have your order number to hand so we can quickly find your account.