Frequently Asked Questions
1  How do I request Embroidery and how much does it cost?
Embroidery uses special files that create your logo or text out of stitches.
All text using standard embroidery fonts are free and require no setup fee, if you require a specific font or you have a logo we will need to digitise the file first, this costs £10+VAT but is a one off fee and can then be used on pretty much any other garments (the exception is baseball caps which, depending on the design might need a different file)
Please email to email@example.com your logo or text requirements and we will get the file created
2  What file types do we accept if you have my own Vector?
The name vector is a catch-all term for high resolution graphics even though some are actually rasters, don’t ask! We accept EPS, resizable PNG and, in some instances, high-res BMP can be used but would need to be checked by us first. If you have an alternate format and are unsure please don’t hesitate to ask.
3  How can I order?
You can order online or over the phone. To order online please follow the instructions below:
Find your desired product and select ‘VIEW DETAILS’
Select colour, size and quantity where applicable
Select ‘ADD TO CART’
If you wish to purchase more items simply click ‘continue shopping’ or alternatively select proceed to payment and follow the instructions.
N.b if you wish to checkout with PayPal or Amazon Pay please select the icon and follow the merchant's instructions.
4  Can I order over the phone?
Yes, please call 0191 340 0525 and one of our friendly customer service team will take your order.
5  How do I send you my logo or Text for printing?
Please send your Logo in as high a resolution (best quality) as you have to the email address firstname.lastname@example.org - please mention your order number in your email.
If you are wanting text please email this together with any font preference (if it is an unusal or commerical font we might need you to send us the font too) also let us know if you have a specific format i.e.