Frequently Asked Questions
1  Can I order over the phone?
Yes, please call 0191 340 0525 and one of our friendly customer service team will take your order.
2  How do I request Embroidery and how much does it cost?
Embroidery uses special files that create your logo or text out of stitches.
All text using standard embroidery fonts are free and require no setup fee, if you require a specific font or you have a logo we will need to digitise the file first, this costs £10+VAT but is a one off fee and can then be used on pretty much any other garments (the exception is baseball caps which, depending on the design might need a different file)
Please email to firstname.lastname@example.org your logo or text requirements and we will get the file created
3  What file types do we accept if you have my own Vector?
The name vector is a catch-all term for high resolution graphics even though some are actually rasters, don’t ask! We accept EPS, resizable PNG and, in some instances, high-res BMP can be used but would need to be checked by us first. If you have an alternate format and are unsure please don’t hesitate to ask.
4  What payment methods do you accept?
Sage Pay - Checkout using Visa, MasterCard or Maestro.
Amazon Pay - Amazon Pay is an online payment processing service that is owned by Amazon. Launched in 2007, Amazon Pay uses the consumer base of Amazon.com and focuses on giving users the option to pay with their Amazon accounts on external merchant websites.
PayPal - Check out faster, safer and more easily with PayPal, the service that lets you pay, send money, and accept payments without having to enter your financial details each time. 173 million people use PayPal to shop on millions of sites worldwide, in 202 countries and with 21 different currencies.
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5  Do you send samples?
When ordering online we understand it can often be difficult in making sure that a garment is a correct size and colour for your requirements, for this reason, we recommend that you refer to the manufacturer images and size guide and pay close attention to the measurements as sizes/colours tend to differ from brand to brand. Because of this samples can be ordered prior to you placing your full order.
To order a sample of any garment get in touch with us today, we do request that all samples are paid for, we will charge the standard rate for one garment and if the item is suitable we will agree to reimburse you the cost of this item and will take this cost off the value of your first order.
All sample garments require payment upfront prior to the item being dispatched, this cost can be used against a future order or alternatively can be refunded if you find the garments aren't suitable. Once you have purchased a sample from us, you can either return it to us for a full refund (as long as it’s within 14 days from the point of purchase) another option we allow is returning the garment to us for personalisation, meaning the sample can be used as part of a larger order).
To order samples or for further information simply contact us on 0191 340 6161 or email us on email@example.com.
For more information please see our Samples page.
Sample Test Stitch:
When it comes to purchasing personalised garments we understand that it is important to make sure you’re completely happy with the quality of the personalised logo before any production takes place. For this reason, we can provide a test stitch of your logo should you want to see a true reflection of the logo produced on a garment. The only stipulation here is that we need to charge a one-off £9.99 digitisation fee to get your logo professionally drawn up and digitised - this can then be used on your order in the future should you choose to go ahead. ( Please note text logos are drawn up free of charge as they don't need to digitalised).
There are several reasons to order a sample before you commit to an order:
1. To make sure the garment sizing is accurate for you and your workforce.
2. To make sure the colour of the garment meets your expectations and matches your brand identity.
3. To ensure the garments are comfortable to wear and the fabric texture is as you expected - take into account garment quality/durability and seasonality.
Please note that if a garment is printed or embroidered with your logo and you then find the size or colour isn’t to your liking, this garment cannot be returned for a refund.